It takes the average reader 3 hours and 53 minutes to read The Discourse of Customer Service Tweets by Ursula Lutzky
Assuming a reading speed of 250 words per minute. Learn more
The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis. From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows...
The Discourse of Customer Service Tweets by Ursula Lutzky is 232 pages long, and a total of 58,464 words.
This makes it 78% the length of the average book. It also has 71% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 5 hours and 19 minutes to read The Discourse of Customer Service Tweets aloud.
The Discourse of Customer Service Tweets is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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