How Long to Read The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic

How Long Does it Take to Read The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic?

It takes the average reader 5 hours and 34 minutes to read The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic by Peter Prevos

Assuming a reading speed of 250 words per minute. Learn more

Description

Doctoral dissertation on the application of Service-Dominant Logic to the marketing of water utilities. Due to the monopolistic nature of the tap water services, limited marketing scholarship exists to account for the specific characteristics of water utilities. Service-Dominant Logic is an influential paradigm in marketing, but there is little research on its applicability to managerial practice, especially concerning the marketing of products, such as tap water. This dissertation develops a framework for water utility marketing based on the Service-Dominant Logic (S-D Logic) paradigm. These objectives are achieved through an anthology of four thematically related studies about water utility marketing, guided by the axioms of S-D Logic. The first two studies explore the activities of water utilities from a macromarketing and services marketing perspective, corroborated by interviews with customer advocacy organisations and regulators, and a content analysis of industry literature. The third study analyses employee attitudes towards customer-centric service provision. The last study introduces the concept of Service-Dominant Quality, a Service Quality model based on the axioms of S-D Logic. The findings of these studies are synthesised to review the applicability of S-D Logic to marketing practice.The exploratory research defines a Marketing Mix for tap water services. Analysis of employee data provides insight into the relationships between engineers and marketers in water utilities. The SERVAQUA survey instrument was developed to measure Service Quality for tap water, based on S-D Logic. Synthesising these findings enhances understanding of how Service-Dominant Logic can be applied to a managerial context.The main contribution to theory is advancing S-D Logic as an informal system of logic to expand the paradigm into practice. The S-D Logic framework is modified to provide a better fit to the particular characteristics of marketing products. Main contributions to practice are a framework to implement marketing in water utilities, including an industry-specific Marketing Mix and Service Quality survey instrument.

How long is The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic?

The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic by Peter Prevos is 332 pages long, and a total of 83,664 words.

This makes it 112% the length of the average book. It also has 102% more words than the average book.

How Long Does it Take to Read The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic Aloud?

The average oral reading speed is 183 words per minute. This means it takes 7 hours and 37 minutes to read The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic aloud.

What Reading Level is The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic?

The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic?

The Invisible Water Utility: Organisational Behaviour and Customer Experience in Service-Dominant Logic by Peter Prevos is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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