It takes the average reader 3 hours and 31 minutes to read The Reign of the Customer by Claes Fornell
Assuming a reading speed of 250 words per minute. Learn more
With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global...
The Reign of the Customer by Claes Fornell is 211 pages long, and a total of 52,961 words.
This makes it 71% the length of the average book. It also has 65% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 4 hours and 49 minutes to read The Reign of the Customer aloud.
The Reign of the Customer is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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