It takes the average reader 3 hours and 47 minutes to read The Ultimate Question 2.0 (Revised and Expanded Edition) by Fred Reichheld
Assuming a reading speed of 250 words per minute. Learn more
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that...
The Ultimate Question 2.0 (Revised and Expanded Edition) by Fred Reichheld is 224 pages long, and a total of 56,896 words.
This makes it 76% the length of the average book. It also has 70% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 5 hours and 10 minutes to read The Ultimate Question 2.0 (Revised and Expanded Edition) aloud.
The Ultimate Question 2.0 (Revised and Expanded Edition) is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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