It takes the average reader 2 hours and 46 minutes to read To Serve and Protect by David Fowler
Assuming a reading speed of 250 words per minute. Learn more
To SERVE and PROTECT is a book for individuals involved in public safety and in professions where conflict and aggression are prevalent. If you're a police officer, security officer, ER nurse, bartender,EMT, or anyone who deals with upset and disgruntled people, this book is for you and everyone who serves but needs to be safe whiledoing so.This book is not your typical quick-fix, smile-and-be-happy customer service training book. To SERVE and PROTECT goes far beyond the superficial customer service techniques; this book will teach you how to develop habitual customer service responses while maintaining safety in the workplace.In this book you will learn...* How to develop customer service habits* How to de-escalate upset and aggressive customers* How attitude can turn negative situations into positive ones* That customer complaints are opportunities* How to de-stress yourself and be calm during incidents* That your presence is a continual state of communication* What to do to establish and build long term customer relationships* How to provide customer service using modern technology* That customers are NOT always right, but they are still the customer* And more...Author David Fowler has dedicated his life to serving and protecting others. He has spent the last two decades providing service andprotection to a variety of clients throughout the US and Canada. As the founder and president of Personal Safety Training Inc., David has writtenmany books and training programs on personal safety and violence in the workplace. In To SERVE and PROTECT, David brings real life insight and customer service experience to the people who protect us.
To Serve and Protect by David Fowler is 164 pages long, and a total of 41,656 words.
This makes it 55% the length of the average book. It also has 51% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 3 hours and 47 minutes to read To Serve and Protect aloud.
To Serve and Protect is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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