It takes the average reader 4 hours and 3 minutes to read Triple Customer Complaints by James G. Shaw
Assuming a reading speed of 250 words per minute. Learn more
A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.
Triple Customer Complaints by James G. Shaw is 242 pages long, and a total of 60,984 words.
This makes it 82% the length of the average book. It also has 75% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 5 hours and 33 minutes to read Triple Customer Complaints aloud.
Triple Customer Complaints is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
Triple Customer Complaints by James G. Shaw is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.
To buy Triple Customer Complaints by James G. Shaw on Amazon click the button below.
Buy Triple Customer Complaints on Amazon