How Long to Read Turning a Telephone Answering Service into a Call Center

How Long Does it Take to Read Turning a Telephone Answering Service into a Call Center?

It takes the average reader 3 hours and 53 minutes to read Turning a Telephone Answering Service into a Call Center by Peter Lyle DeHaan

Assuming a reading speed of 250 words per minute. Learn more

Description

WARNING: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses’ scope. The conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base. The findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced.

How long is Turning a Telephone Answering Service into a Call Center?

Turning a Telephone Answering Service into a Call Center by Peter Lyle DeHaan is 227 pages long, and a total of 58,339 words.

This makes it 77% the length of the average book. It also has 71% more words than the average book.

How Long Does it Take to Read Turning a Telephone Answering Service into a Call Center Aloud?

The average oral reading speed is 183 words per minute. This means it takes 5 hours and 18 minutes to read Turning a Telephone Answering Service into a Call Center aloud.

What Reading Level is Turning a Telephone Answering Service into a Call Center?

Turning a Telephone Answering Service into a Call Center is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Turning a Telephone Answering Service into a Call Center?

Turning a Telephone Answering Service into a Call Center by Peter Lyle DeHaan is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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