It takes the average reader 5 hours and 59 minutes to read Why Service Matters by Raul Pupo
Assuming a reading speed of 250 words per minute. Learn more
Why Service Matters is timely as customer satisfaction ratings continue an inexorable downward slide with no apparent end in sight. Enterprise initiatives hatched in the ivory tower - in the absence of input from the front line or from the customer base - have failed to keep the enterprise from flailing at serving the customer. Further, nostrums such as off-shore outsourcing and automation have proved to be nothing more than public relations maneuvers with no consequential positive impact on service.
Why Service Matters by Raul Pupo is 348 pages long, and a total of 89,784 words.
This makes it 117% the length of the average book. It also has 110% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 8 hours and 10 minutes to read Why Service Matters aloud.
Why Service Matters is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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