It takes the average reader 2 hours and 9 minutes to read Wow Moments by Jeff Shapiro
Assuming a reading speed of 250 words per minute. Learn more
Amazon.com. Starbucks. Your cable or cell phone provider. Some organizations "wow" their customers and some don't. What does it even mean to "wow" a customer? How would your customers describe their most recent interaction with you? What are the characteristics of a "wow" moment, and how can you and your organization continuously improve to provide more of them? Join business owner Allen and management consultant Jeff as they take a customer service journey to answer these questions and more. Told in story form, this book is meant to be used in conjunction with the tools and exercises provided in the appendix as well as additional material found at www.pythonefk.com. Read WOW Moments: Fifty Thank-Yous And Ten Curses on your own or as a team, and use it to assist in your efforts to "wow" more customers more often. Keep them coming back for more while also referring others to your organization.
Wow Moments by Jeff Shapiro is 126 pages long, and a total of 32,256 words.
This makes it 43% the length of the average book. It also has 39% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 2 hours and 56 minutes to read Wow Moments aloud.
Wow Moments is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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