It takes the average reader 1 hour and 47 minutes to read XLA® Pocketbook by Marco Gianotten
Assuming a reading speed of 250 words per minute. Learn more
Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.” XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation. Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM). XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.
XLA® Pocketbook by Marco Gianotten is 105 pages long, and a total of 26,775 words.
This makes it 35% the length of the average book. It also has 33% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 2 hours and 26 minutes to read XLA® Pocketbook aloud.
XLA® Pocketbook is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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