How Long to Read Service Breakthroughs

How Long Does it Take to Read Service Breakthroughs?

It takes the average reader 5 hours and 13 minutes to read Service Breakthroughs by James L. Heskett

Assuming a reading speed of 250 words per minute. Learn more

Description

What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their...

How long is Service Breakthroughs?

Service Breakthroughs by James L. Heskett is 306 pages long, and a total of 78,336 words.

This makes it 103% the length of the average book. It also has 96% more words than the average book.

How Long Does it Take to Read Service Breakthroughs Aloud?

The average oral reading speed is 183 words per minute. This means it takes 7 hours and 8 minutes to read Service Breakthroughs aloud.

What Reading Level is Service Breakthroughs?

Service Breakthroughs is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Service Breakthroughs?

Service Breakthroughs by James L. Heskett is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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