How Long to Read Service Profit Chain

How Long Does it Take to Read Service Profit Chain?

It takes the average reader 5 hours and 20 minutes to read Service Profit Chain by W. Earl Sasser

Assuming a reading speed of 250 words per minute. Learn more

Description

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste...

How long is Service Profit Chain?

Service Profit Chain by W. Earl Sasser is 320 pages long, and a total of 80,000 words.

This makes it 108% the length of the average book. It also has 98% more words than the average book.

How Long Does it Take to Read Service Profit Chain Aloud?

The average oral reading speed is 183 words per minute. This means it takes 7 hours and 17 minutes to read Service Profit Chain aloud.

What Reading Level is Service Profit Chain?

Service Profit Chain is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Service Profit Chain?

Service Profit Chain by W. Earl Sasser is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy Service Profit Chain by W. Earl Sasser on Amazon click the button below.