It takes the average reader 4 hours and 57 minutes to read The Nordstrom Way to Customer Service Excellence by Robert Spector
Assuming a reading speed of 250 words per minute. Learn more
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business...
The Nordstrom Way to Customer Service Excellence by Robert Spector is 288 pages long, and a total of 74,304 words.
This makes it 97% the length of the average book. It also has 91% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 6 hours and 46 minutes to read The Nordstrom Way to Customer Service Excellence aloud.
The Nordstrom Way to Customer Service Excellence is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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