How Long to Read Total Quality Management - A Case Study of a Quality Award Winning Organization

By Kimberly Wylie

How Long Does it Take to Read Total Quality Management - A Case Study of a Quality Award Winning Organization?

It takes the average reader and 41 minutes to read Total Quality Management - A Case Study of a Quality Award Winning Organization by Kimberly Wylie

Assuming a reading speed of 250 words per minute. Learn more

Description

Seminar paper from the year 2003 in the subject Business economics - Business Management, Corporate Governance, University of Phoenix, 20 entries in the bibliography, language: English, abstract: In today's society, consumers are often seen more as numbers than actual people. Customer service is talked about frequently, but rarely delivered upon. Customer's requests or needs that go beyond what employees typically experience often fall upon the deaf ears of apathetic employees. Complaints are often handled equally as careless. One company, however, has a reputation for being different - Ritz-Carlton Hotels. The corporation's commitment to customer satisfaction and guest services is apparent in every facet of their business. It is an employee's duty to go above and beyond the call of duty with each and every customer they service. This two-time winner of the prestigious Malcolm Baldridge Quality Award has truly taken customer service to a level head and shoulders above their competition. This superior level of service did not simply happen by chance, however. The Ritz-Carlton organization has molded their employees into superior service providers with a variety of intensive trainings, merit-based appraisal systems, and continuous reinforcement of the company's commitment to these 'Gold Standards'. This commitment by both the organization and each and every team member has allowed Ritz-Carlton to take the theory that 'the customer is always right' and evolve it into the ultimate customer service experience that is the cornerstone of their success. In addition, by using Total Quality Management (TQM), Ritz-Carlton Hotel Company has not only been able to maintain superior customer service, but drive significant and sustainable change. This adaptability, while still maintaining the highest levels of quality, has propelled Ritz-Carlton to the forefront of its industry.

How long is Total Quality Management - A Case Study of a Quality Award Winning Organization?

Total Quality Management - A Case Study of a Quality Award Winning Organization by Kimberly Wylie is 41 pages long, and a total of 10,291 words.

This makes it 14% the length of the average book. It also has 13% more words than the average book.

How Long Does it Take to Read Total Quality Management - A Case Study of a Quality Award Winning Organization Aloud?

The average oral reading speed is 183 words per minute. This means it takes and 56 minutes to read Total Quality Management - A Case Study of a Quality Award Winning Organization aloud.

What Reading Level is Total Quality Management - A Case Study of a Quality Award Winning Organization?

Total Quality Management - A Case Study of a Quality Award Winning Organization is suitable for students ages 8 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Total Quality Management - A Case Study of a Quality Award Winning Organization?

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