How Long to Read What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)

How Long Does it Take to Read What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)?

It takes the average reader 7 hours and 20 minutes to read What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) by James L. Heskett

Assuming a reading speed of 250 words per minute. Learn more

Description

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use - and misuse - of technology in delivering top - level service; and practices that can transform loyal customers into ''owners.'' Looking ahead, the authors describe the world of great service leaders in which ''both/and'' thinking replaces trade - offs. It's a world in which new ideas will be tested against the sine qua non of the ''service trifecta'' - wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, ''sense and respond, '' operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Chateauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise."

How long is What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)?

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) by James L. Heskett is 440 pages long, and a total of 110,000 words.

This makes it 148% the length of the average book. It also has 134% more words than the average book.

How Long Does it Take to Read What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) Aloud?

The average oral reading speed is 183 words per minute. This means it takes 10 hours and 1 minute to read What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) aloud.

What Reading Level is What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)?

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)?

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) by James L. Heskett is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) by James L. Heskett on Amazon click the button below.