It takes the average reader 5 hours and 17 minutes to read Winning the Service Game by Benjamin Schneider
Assuming a reading speed of 250 words per minute. Learn more
Winning the Service Game details an explicit set of rules by which organizations can meet customer expectations and needs as well as capitalize on customer competencies as a source of competitive advantage. Drawing on an extensive body of research, the authors reveal the important relationships across three tiers in any service organization--customers, front-line workers, and management--and demonstrate how management can ensure that all three tiers work in harmony to produce an environment where employees flourish and customers experience superior service.
Winning the Service Game by Benjamin Schneider is 308 pages long, and a total of 79,464 words.
This makes it 104% the length of the average book. It also has 97% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 7 hours and 14 minutes to read Winning the Service Game aloud.
Winning the Service Game is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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