It takes the average reader 4 hours and 32 minutes to read Creating A Customer-Focused Help Desk by Andrew Hiles, Hon FBCI, EIoSCM
Assuming a reading speed of 250 words per minute. Learn more
This volume came about as a result of the authors’ own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years. It is intended to be a practical reference guide, but the suggestions, checklists and templates all need to be interpreted and amended in the light of the culture, technology, service maturity and constraints of each individual organization. Delegates frequently ask us: “What is the best Help Desk software package?” or “What is the best way to set up a Help Desk?” Our only response has...
Creating A Customer-Focused Help Desk by Andrew Hiles, Hon FBCI, EIoSCM is 271 pages long, and a total of 68,021 words.
This makes it 91% the length of the average book. It also has 83% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 6 hours and 11 minutes to read Creating A Customer-Focused Help Desk aloud.
Creating A Customer-Focused Help Desk is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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