How Long to Read The Complete Guide to IT Service Level Agreements

How Long Does it Take to Read The Complete Guide to IT Service Level Agreements?

It takes the average reader 4 hours and 58 minutes to read The Complete Guide to IT Service Level Agreements by Andrew Hiles, Hon FBCI, EIoSCM

Assuming a reading speed of 250 words per minute. Learn more

Description

Most suppliers lose around 16% of their customers each year. The reason? Poor service — whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners.

How long is The Complete Guide to IT Service Level Agreements?

The Complete Guide to IT Service Level Agreements by Andrew Hiles, Hon FBCI, EIoSCM is 294 pages long, and a total of 74,676 words.

This makes it 99% the length of the average book. It also has 91% more words than the average book.

How Long Does it Take to Read The Complete Guide to IT Service Level Agreements Aloud?

The average oral reading speed is 183 words per minute. This means it takes 6 hours and 48 minutes to read The Complete Guide to IT Service Level Agreements aloud.

What Reading Level is The Complete Guide to IT Service Level Agreements?

The Complete Guide to IT Service Level Agreements is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy The Complete Guide to IT Service Level Agreements?

The Complete Guide to IT Service Level Agreements by Andrew Hiles, Hon FBCI, EIoSCM is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy The Complete Guide to IT Service Level Agreements by Andrew Hiles, Hon FBCI, EIoSCM on Amazon click the button below.