How Long to Read Discovering the Soul of Service

How Long Does it Take to Read Discovering the Soul of Service?

It takes the average reader 4 hours and 57 minutes to read Discovering the Soul of Service by Leonard L. Berry

Assuming a reading speed of 250 words per minute. Learn more

Description

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.

How long is Discovering the Soul of Service?

Discovering the Soul of Service by Leonard L. Berry is 288 pages long, and a total of 74,304 words.

This makes it 97% the length of the average book. It also has 91% more words than the average book.

How Long Does it Take to Read Discovering the Soul of Service Aloud?

The average oral reading speed is 183 words per minute. This means it takes 6 hours and 46 minutes to read Discovering the Soul of Service aloud.

What Reading Level is Discovering the Soul of Service?

Discovering the Soul of Service is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Discovering the Soul of Service?

Discovering the Soul of Service by Leonard L. Berry is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy Discovering the Soul of Service by Leonard L. Berry on Amazon click the button below.