How Long to Read Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

How Long Does it Take to Read Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations?

It takes the average reader 4 hours and 22 minutes to read Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard L. Berry

Assuming a reading speed of 250 words per minute. Learn more

Description

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

How long is Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations?

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard L. Berry is 256 pages long, and a total of 65,536 words.

This makes it 86% the length of the average book. It also has 80% more words than the average book.

How Long Does it Take to Read Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations Aloud?

The average oral reading speed is 183 words per minute. This means it takes 5 hours and 58 minutes to read Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations aloud.

What Reading Level is Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations?

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations?

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard L. Berry is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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