It takes the average reader 2 hours and 33 minutes to read Listening to the Voice of the Customer by Jon Anton
Assuming a reading speed of 250 words per minute. Learn more
Listening to the Voice of the Customer is the only how-to manual that takes you step-by-step through the design, implementation and analysis of a customer satisfaction measurement program. In it you will learn: How to develop a customer satisfaction measurement program that provides the information you need to increase customer retention and profits. How to select the best survey method. Includes the pros, cons, and costs of telephone, mail, and in-person interviews, and computer-assisted surveys. How to select the right sample size for your survey, and avoid biases for truly significant...
Listening to the Voice of the Customer by Jon Anton is 152 pages long, and a total of 38,304 words.
This makes it 51% the length of the average book. It also has 47% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 3 hours and 29 minutes to read Listening to the Voice of the Customer aloud.
Listening to the Voice of the Customer is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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