How Long to Read The Executive Guide to Call Center Metrics

How Long Does it Take to Read The Executive Guide to Call Center Metrics?

It takes the average reader 3 hours and 20 minutes to read The Executive Guide to Call Center Metrics by James C. Abbott

Assuming a reading speed of 250 words per minute. Learn more

Description

As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.

How long is The Executive Guide to Call Center Metrics?

The Executive Guide to Call Center Metrics by James C. Abbott is 200 pages long, and a total of 50,000 words.

This makes it 67% the length of the average book. It also has 61% more words than the average book.

How Long Does it Take to Read The Executive Guide to Call Center Metrics Aloud?

The average oral reading speed is 183 words per minute. This means it takes 4 hours and 33 minutes to read The Executive Guide to Call Center Metrics aloud.

What Reading Level is The Executive Guide to Call Center Metrics?

The Executive Guide to Call Center Metrics is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy The Executive Guide to Call Center Metrics?

The Executive Guide to Call Center Metrics by James C. Abbott is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy The Executive Guide to Call Center Metrics by James C. Abbott on Amazon click the button below.